Customers Service

kegunaan customer care line center ni actually is  a good strategy for businesses to maintain their good relationships with their customers as well as enhance their loyalty towards businesses.

I admit that I am one of the million people who love to use this customers care line center. Kita bukan saja2 nak bagi duit pada telco2 free-free ja instead, we need it to actually settle difficulties or problem that we (customers) faced. 

Memang seronok and satified when the problems being solved, enquiries are answered and worries are gone, plus with a good, fast services, I even more happier to use that lines or their services again and again!

plus, I am more happier to help you then! :)

the consept is simple:
1- customer is the king,
2- you treat them well like a king
3- they feel happy, satisfied, proud so on, etc.
4- the more happy they get the more money flows into the business.
5-because the happier that person is the more money he give out, betul? true? believe me! it's proven, on me! :)
6- what if u treat them bad?
7-they will not only don't buy from u anymore but they will also tell others not to buy from u anymore.
8-true? betul....it's proven on me! trust me! :)

I admit this is not the first time, I experienced this situation and saw the same situation happened in front of me.

orang layan customer acuh tak acuh..menjerit2 salahkan customer, cursed your customers, marah2..

come on lah babe, be patient a bit. 

customers sometimes they demand a lot but they don't understand the matters,the problems, that is actually your responsibilities la to make them understand,lie a bit, telling them the problems or telling them what is actually the situation, make them understand, it's okay for stories telling a bit,

don't left them hanging, without knowing the real situation caused end up they cursed you back...worst if they sabotage ur business or reporting you to the council. worst kan?  

as in my case, slalu nya slps di sembur oleh businesses ni, I will just walk away, don't buy their products and if by calls, I will just hang up the phone. saya mmg tak pandai nak handle orang sebegini.

dari saya lagi sakit hati berhari-hari...lebih baik saya begitu..

I will not go to them anymore if possible, 

dan if the same situation happen in front of me, I will just 'senyum sinis' and didn't go to them. untuk apa kita menggunakan servis yg sedia tahu teruk layanannya. that is why kadang2 even brg nya bagus, tapi kalau perangai ownernya x bagus..saya tetap tak pilih.

dan sometimes peniaga yang keep complaining about their customers to other customers juga saya allergi. sbb anda seperti tak bersyukur saja,kalau anda boleh curse your customer in front of me, it's not impossible for you cursing me later on in front of other customers. 

ya, saya mmg byk benda, cerewet, komplen mcm saya bagus.siapa saya nak bercakap.

I may is nobody..pengalaman saya hanya sekangkang kera nak dibanding dgn anda tapi saya pernah mengalaminya- dihina, dimarahi oleh peniaga, atau customer service center ni, dan menjadi seorang peniaga yang harus deal dgn customer2 yg byk kerenah. frankly speaking, kadang2 marah, tak puas hati..tapi ini reality, kita kena hadapi, dan untuk itu, kena pakai kepintaran yang dianugerahkan..pakailah psikologi..  :)

maaf anda tersinggung kata mana2..hanya seorang manusia biasa yang berbicara